FAQ

We guarantee total privacy of the data shared with us. In case required, we are going sign a secrecy assention with you. All our employee’s sign non-disclosure assention where we clarify to them how basic it is to protect privacy of data, record capacity etc. and what would be the suggestions in case of any breach. This contract stands substantial indeed after the acquiescence of employee’s. We comply with the non-disclosure assention of client and entirely follow to client privacy. We protect client data by utilizing exacting security measures such as confined get to to our office premises, password-protected computers, most recent innovations as well as marking non-disclosure assentions with our representatives. We guarantee the greatest conceivable information assurance and protection of our important client by keeping up tall standard and best conceivable practice. We keep the information for 6-12 months and from that point may annihilate the information until particularly inquired by client

The services offered by us are subscription packages. The projects that we work for you will be billed on an hourly basis. The hourly rate differs based on the type of service and the complexity of your requirements. All billing will be done on actuals. The billable hours also include the time spent on requirements gathering/understanding and meetings for your project.

The services offered by us are per slide packages. The projects that we work for you will be billed per Slide basis. The per slide rate differs based on the type of service and the complexity of your requirements. All billing will be done on actuals. The slide rates also include the time spent on requirements gathering/understanding and meetings for your project.

We can quote the estimated hours for completing a project upfront if requested by the client. The hours quoted is subject to adjustment until we have accepted the customer’s offer. The quoted hours and delivery time do not include any extra services added by the customer. We will contact the customer and inform them of any adjustments to price and/or delivery time. When agreeing to the quoted hours, the customer enters into an agreement with us.

MS Sketch Design Services deliver the services meeting the deadline as agreed with the customer. Upon delivery of the services, the customer is entitled to avail two free iterations like design improvements, updating the contents. More than two iterations will be billed at agreed hourly rate or per slide basis based on the type of service taken for the project.

We provide 100% guarantee on quality. We will generally work on 20% of the work as sample and deliver to you for your approval. If you like the sample, we will go ahead and complete the project and bill for the complete project. If you don’t like the sample, we can provide different sample again, if it is still not satisfactory, we will not charge for the work. If there are any error in our delivery like misinterpretation of instruction or omission, we will amend the same without additional charges.

For subscription plans, cancellation period of 7 days from the date of purchase applies if client does not start availing our services. The current subscription is non-terminable after 7 days of purchase. However, the client can cancel further subscription by providing 7 day notice before the start of next subscription period. Next subscription fees fall due immediately after the end of validity period of existing subscription. Upon cancellation, the eligible amount will be refunded to the same account which the client used to pay originally, within 7-10 working days from the date of receipt of cancellation request from the client.

We may change the price for subscriptions from time to time, and will communicate any price changes to the customer/client. Price changes for subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the subscription after the price change takes effect, it is understood that the customer/client accepts the new price.

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